Privacy Policy
This privacy policy sets out how Simply Murano uses and protects any information that you give Simply Murano when you use this website.
Simply Murano is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Simply Murano may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
what we collect
We only collect information on our customers and site visitors with their consent. We may collect the following information:
- Name, payment, delivery address, billing address (if required) and email address.
- Other information relevant to entry into our Prize Draw, subscription to our Newsletter or via customer surveys and/or offers
what we do with the information we gather
We require this information to process orders placed on our website, understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
We require your contact details so we can process orders and send them to the address you specify. When you place an order and open an account on this website we retain your contact details. When you choose a password for your account to order via this website it is 'encrypted', meaning that we are not able to see or amend the password you choose. Opening an account on this website enables you to subsequently 'log in' to the website to re-use information such as the required delivery address for orders.
We DO NOT retain any payment information on this website, including credit card information. We use PayPal to process payment for orders placed on this website and therefore any credit card or payment information, or customer PayPal account details are held by PayPal and NOT by us on our website.
- Internal record keeping
We keep records of our orders for accounting purposes.
- Contacting you via email
Should we need to contact you regarding an order, we will use the email you have specified when you placed your order.
With your consent, we may periodically send promotional emails about new products, sales, special offers, surveys or other information which we think you may find interesting using the email address which you have provided. You may 'unsubscribe' from any promotional emails you receive for us at any time using an 'unsubscribe' link included on these emails. We use your email address as the basis for identifying those who choose to 'unsubscribe', and our email system prevents us from sending emails to these addresses, unless the user expressely asks us to re-include them for future emails.
We never distribute, lease or sell any information provided to us via our website to third parties for their marketing purposes. We will not disclose any of your personal details to third parties unless required by law to do so.
security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, our webhosting company has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
how we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
You may 'unsubscribe' from any promotional emails you receive by using the 'unsubscribe' link contained in the email. This will automatically remove your email address from our email marketing system and will prevent us from sending any further emails of this kind to the email address used to send the email message.
You may ask us to completely remove all of your personal information from this website and our records at any time by emailing us at info@simplymurano.co.uk, providing your name, address, email address and telephone number you have provided to us previously, and expressely asking us to completely remove your details from our records.
Upon receipt of this instruction, we will then do the following:
- Delete your account from this website. This will permanently remove the contact information you provided to enable you to order via this website. Should you wish to subsequently re-order again you will need to open an new account on this website. If you use the same contact details to re-register for an account on this website, your contact details will be collected using the methods described previously.
- Permanently delete any email communications we hold using your email address from our systems. Should you subsequently contact us again for any reason your details will be collected using the methods described previously and we will reply to you using your email address.
- Permanently delete your email address from our email marketing database. Should you subsequently re-register on our website, for example to enter our Prize Draw or to receive information on sales, special offers or new product information, your contact details will be collected using the methods described previously.
- We reserve the right to retain paper or electronic records of orders placed on this website for accounting purposes.
Once we have removed your information as described above, we will confirm to you via email that these actions have been completed and then remove your email address from any email programs used to contact you during this process.
